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Frequently Asked Questions

WHO is LOM?


Here at Life On Mars, we’re not just another makeup company!

We’re women on a mission. We’re here to empower women to feel their most beautiful AND most healthy. The idea for creating our line of healthy, non-toxic makeup and skin care came from Life On Mars Founder Cynthia Sansone. A makeup artist for over 30 years, Cynthia is president of the non-profit organization Mondays at Racine. Mondays at Racine helps reduce the physical, emotional, and cosmetic side effects of cancer therapies. From haircuts and head shaving services to manicures, facials, and makeovers — Cynthia and her team have watched thousands of women transform from the inside out.

We here at Life On Mars have spent years developing the formula and testing the products, to ensure that they were made of the highest quality ingredients and gave clients the best results.

These non toxic products became so popular in her community that we expanded into an online store, so we can provide these products to women worldwide!

What does Life On Mars stand for?

Here’s a little background info about Life On Mars: Life On Mars is such a cool name, right! Besides the partners being HUGE David Bowie fans… Life On Mars pays homage to a non-profit organization, Mondays At Racines (MARs!), that helps reduce the physical, emotional and cosmetic side effects of cancer therapies. Ahhhhh! Lightbulb moment, right?!

A portion of the proceeds goes where?

A portion of our proceeds go the non-profit organization called Mondays at Racine. Mondays at Racine is a 501c3 group of salons that help reduce the physical, emotional, and cosmetic side effects of cancer therapies. The work they do at Mondays at Racine is so phenomenal that they were the subject of an Oscar-nominated documentary, Mondays at Racine. Since 2003, Cynthia and her team have helped over 6,000 people to reduce the side effects of cancer therapies through providing free cosmetics services.

PRODUCT INFO

Which products are GF?

  • Lip Treatment/Nirvana
  • Facial Oils
  • Peaceful Warpaint
  • Weightless Concealer/Foundation
  • Nail polish

Which products are cruelty free?

  • Lip Treatment/Nirvana
  • Facial Oils
  • Peaceful Warpaint
  • Weightless Concealer/Foundation
  • Nail Polish

Which products are vegan?

  • Lip Treatment/Nirvana
  • Facial Oils
  • Peaceful Warpaint
  • Concealer/Foundation
  • Nail Polish

Are these products safe if I have an underlying health issue?

Many of our products are used on women with compromised immune systems due to cancer treatments without any adverse side effects. Our products contain many healing ingredients such as essential oils, seaweed, and herbs and actually treat the skin from the inside out.

How do I know if these products are safe for my skin?

Our products are void of any harmful chemicals. They have been used on hundreds of women already without any adverse reactions. Many of our ingredients assist in healing and treating the skin from the inside out.

You say your products are multi-use, what does that mean?

Multi-use products means just that…they can be used in multiple ways! Our “Peaceful War Paint” can be used as a blush and an eyeshadow as well as a lip color! Three products in one! Our Foundation can be used as an under eye concealer and as a whole face foundation.

How do I choose a shade of foundation?

Gleamy and dreamy are two words people use to describe our foundation. Why? Because you can’t go wrong with picking a color. Our foundation was created to melt into your skin… In other words…you can’t make a mistake with any color! You will never see a line between your chin and your neck because our foundation is so creamy and blendable.

Here are our suggestions:

  • If your skin has pink or ivory undertones choose LOM #2 or LOM #5
  • If your skin has more of a yellow undertone choose LOM#4 or LOM#6

How do I choose a shade of Peaceful Warpaint?

Like our foundation our Warpaint is made to be a blendable color, which means you can’t go wrong with choosing any of our colors.

Still want some guidance:

  • Are you someone who wears pinks and roses (cooler colors)? Try Nebula or Estella
  • Are you someone who wears corals and browns (warmer colors)? Try Jupiter and #1

SHIPPING & RETURNS:

Where do you ship to?

We ship to all 50 states in the USA. However, we do not ship to PO Boxes, APOs or US territories.

We do not ship outside of the USA at this time. Sign up for our mailing list to receive updates and be in the know when we expand.

When will my order ship?

Orders ship every Tuesday and Thursday.

Can I return a product if I don’t like it?

We want to be sure that you are completely satisfied with your purchase. You may return your purchase within 30 days after shipment date, for a refund or exchange (excluding return shipping fees). Email info@LifeOnMars.com to start the returns process.

  • Unopened product can be returned for a full refund equal to the product total & taxes (shipping is non-refundable).
  • Defective products may be returned for a full refund equal to the product total, taxes & shipping.
  • For your protection and to ensure prompt delivery, please ship returns by insured Parcel Post. Return shipping fees ARE non-refundable, unless the product is defective.

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